Frequently Asked Questions

During intercontinental air flights or multi-week maritime voyages, status updates occur primarily when cargo passes regional hubs, port gateways, or customs terminals. Long ocean journeys remain in "In Transit" until docking at the destination port.

This status means your consignment has arrived at the national entry border and is being inspected and validated by customs authorities. If additional documentation is required, our customs brokerage team will contact the consignee immediately.

Air cargo typically delivers between 1 to 4 business days worldwide and is ideal for high-value or time-sensitive merchandise. Ocean freight takes between 14 to 35 days depending on maritime trade lanes, offering the lowest cost for bulk container cargo.

Yes. We possess certified IATA and IMO dangerous goods handlers equipped with UN-certified packaging, specialized temperature-controlled containers, and dangerous goods declarations (DGD) compliant with international law.

Standard international requirements include a Commercial Invoice, Packing List, and Master Waybill (Airway Bill or Bill of Lading). Certain goods also require a Certificate of Origin, Phytosanitary Certificate, or MSDS for chemicals.